Scottish Power has been identified as the poorest energy supplier in the UK according to recent research findings. The company scored poorly in managing customer complaints, while receiving average ratings in other areas. Alongside Scottish Power, major players like EDF Energy and British Gas were also called out for their performance in a study conducted by consumer group Which? The research, based on feedback from nearly 12,000 energy consumers, assessed the practices and policies of 17 energy providers.
Scottish Power ranked second lowest among all firms with a customer satisfaction score of 62% and an overall rating of 56% after incorporating various metrics. The company scored poorly in complaint handling, accuracy of billing, ease of contact, and value for money. EDF Energy fared slightly better with an overall score of 58%, but faced criticism for inadequate customer service response times. British Gas received a 59% overall rating and was particularly criticized for its handling of complaints.
On the positive end of the spectrum, the lesser-known supplier E stood out with an impressive overall score of 79%. The company, based in Birmingham, gained praise for its customer-friendly policies, including no penalty fees for customers wanting to switch providers. Despite its smaller customer base, E received high ratings for ease of contact and clear billing statements.
Octopus Energy, now the largest energy supplier in the UK, secured the second-highest score at 74%. Alongside two other suppliers, 100Green and Sainsbury’s Energy, they were recognized as Which? Recommended Providers.
Emily Seymour, Energy Editor at Which?, emphasized the importance of customer-centric service and highlighted the need for customers to explore better options if dissatisfied with their current provider. Scottish Power defended its performance, citing positive feedback from customers and investments in service enhancements. EDF Energy pledged to improve service quality, especially for customers in need of additional support. British Gas noted a decline in complaints and highlighted high customer satisfaction ratings by regulator Ofgem.
Customers are advised to compare and switch to energy providers offering better value and service quality.