The latest report from Ofcom reveals the most recent consumer complaint figures for broadband, TV, and telecoms services. Complaints have decreased overall compared to the previous quarter, indicating an improvement in service quality. EE, owned by BT, faced the highest number of complaints in the fixed broadband category, while Plusnet, also under BT’s ownership, received the fewest complaints, making it the top performer.
Broadband complaints per 100,000 customers were as follows:
– Plusnet: 4 complaints
– Sky: 6 complaints
– Virgin Media: 8 complaints
– BT: 9 complaints
– TalkTalk: 9 complaints
– NOW: 9 complaints
– Vodafone: 9 complaints
– EE: 10 complaints
The report also covers complaints in other categories such as Landline, Mobile, and Pay-TV. Utility Warehouse excelled in the landline category with zero complaints per 100,000 customers, while EE ranked lowest with 8 complaints. For TV services, TalkTalk and Sky received minimal complaints, while EE had the highest at 6 complaints per 100,000 customers.
In the mobile services sector, EE, Vodafone, and Tesco Mobile shared the top spot with just 1 complaint per 100,000 customers. The data indicates an overall decrease in complaints, emphasizing the importance of service quality in the industry. Providers are urged to enhance service delivery and value to meet consumer needs effectively. Regularly comparing deals and switching providers if necessary is recommended for consumers to ensure satisfaction with their services.