HSBC has announced an extension of its commitment to keep its branches operational until at least 2027. This decision follows the closure of over 700 branches in the past decade. The banking giant has assured that none of its remaining 327 branches will face closure next year and has allocated nearly £56 million for network improvements. This move comes in response to public backlash against HSBC and other banks for their extensive branch closure programs, which have left many communities without convenient access to in-person banking services.
The closure of branches has disproportionately affected vulnerable groups such as the elderly, low-income households, and those with limited access to online banking. Despite industry claims that branch visits have declined due to increased online banking, HSBC reported that customer footfall remains strong, with an average of 825,000 monthly branch visits and over two million monthly transactions through self-service machines.
Statistics indicate that banks have collectively shuttered more than 6,000 branches since 2015, with HSBC alone closing 743 branches during that period. In a bid to enhance customer experience, HSBC plans to invest £55.8 million in its remaining branches, building upon the £42 million spent in 2025. This investment will focus on refurbishing branches, creating Premier and Wealth Centers, and implementing various upgrades across 78 locations.
Sally Williams, head of the branch network at HSBC UK, emphasized the importance of maintaining physical branches to cater to customers’ diverse needs. The bank’s ongoing investment in branch networks aims to provide a range of specialized services under one roof, ensuring personalized interactions for customers with complex requirements. Furthermore, HSBC is expanding its presence on the high street through community services like Banking Hubs and HSBC Local events.
Christopher Dean, managing director of Wealth, Premier, and Personal Banking at HSBC UK, highlighted the bank’s commitment to enhancing accessibility for customers across all banking channels. This customer-centric approach aligns with HSBC’s goal of delivering exceptional service through various touchpoints.
HSBC’s pledge to keep all branches operational for at least another year coincides with Nationwide building society’s recent announcement to maintain the operation of its 696 branches until at least 2030.